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Changing Your Password Online

You can change the password you use to log in to the National Agents Alliance™ website at any time you deem it necessary.

To change your password, simply follow the steps below.

For an even more detailed set of instructions in PDF format, complete with screenshots, click here (link opens in a new window).

  1. Log in to using your NAA™ number and password.
  2. On the “My NAA™” page which comes up, locate the red tabs on the upper left side. Move your cursor/arrow over “My NAA™” (at the top of the list). When a list of options comes up, click to select “My Account”.
  3. At the top, click the tab for MY PASSWORD. This will take you to the “My Account – Password Options” page.
  4. Click Change Password Information.
  5. In the boxes provided, enter your current password, your new password, and retype your new password.
    • The password rules are listed on the right of the screen. If your new password does not meet these requirements, it will not be accepted.
    • You may also change your security question and answer on this page.
  6. Click the box to agree to the terms and conditions (click terms and conditions to view the document).
  7. Click on the bar that says Confirm to complete your password change.
  8. You will automatically be logged out of your account. You will use your new password to log back in.

If you continue to experience difficulties after completing the steps above, please contact the Web Support Team at

2 responses to “Changing Your Password Online”

  1. Craig Lund says:

    How does a new agent login if they don’t know their password?

    • Briana Wallace says:

      New agents receive a Prospect Confirmation Email that contains the link for setting up their password and electronic signature. If an agent does not receive this email have them check their spam folder and add to their address book. You can also contact NAA Web Support to have this email resent.

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